FAQ

Dealertrack F&I Faq

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If you are a dealer interested in submitting credit applications to your lenders through the Dealertrack Credit Application Network or if you already have an existing account that needs to be reactivated, please complete the form below.

Creating a user on DT.com can only be done by an account DIO (Dealer Information Owner), a.k.a. Admin. See DIO navigation steps below:

Click on the settings icon (gear). Within the User Management section, select the User Admin option. This will take you to the User Administration screen. On this screen click on the Add New User button. Complete the user information section and assign the desired user permissions. Once the user profile has been created, you will see the user name and password that you will provide to the user.

In Dealertrack, click the settings gear icon at the top right, select Dealer set up and click IP Restrictions.

Each user in Dealertrack has their own user ID and only the DIO at the dealership can assign specific permissions.

To remove or unlink a solution from your Bridge ID, please contact F&I Support at 877-453-9912 for the solution you are trying to unlink. For more information on Bridge ID, click here.

Removing an employee from DT.com can only be performed by an account DIO (Dealer Information Owner) aka admin. See DIO navigation steps below:

Click on the settings icon (gear). Within the User Management section, select the User Admin option. This will take you to the User Administration screen which contains a list of users. Locate the user you would like to remove and select their name. From that user’s profile, click on the option at the top labeled Delete.

A visual job aid can be found on DT.COM>Training>Training Documents>Administration (from drop down).

When at the login screen, click Forgot password? and follow the prompts to reset your password when logging in.

You will see your Dealertrack ID listed next to your dealership name in the top right of your screen. If you click your dealership name you will see your Dealertrack ID listed under your Bridge ID username.

You can log into Dealertrack from any location. You may need permissions to use certain functionalities, such as pulling a Credit Bureau. Learn how to log in remotely to gain access to Dealertrack.

When prompted to set up Multi-Factor Authentication for your account, you can follow the steps listed here to enroll or change settings.

Multi-Factor Authentication is required for all dealerships to enroll in to provide an extra layer of security for your information. Once enrolled and logged in, you should not need to use the MFA login steps unless you clear your cookies/browser settings OR log in from a new device.

Please be sure to set up BOTH your phone number and email address for MFA.

It’s easy to register for a Bridge ID! You can find the instructions here.

In the Deal Jacket, select Edit in the Vehicle section of the customer header box. A new screen will appear. Change the vehicle information and then click Save to update the application.

After you submit your application, select Summary from the left navigation tabs of the Deal Jacket, the Buy Rate is located in the Credit Decisions section at the bottom of the Summary page; or you can directly select the Credit Decisions tab to access your Buy Rate.

You can set up the fee as a default from the gear icon, located at the top right of the main screen. You can also manually enter it in the application.

Import from DMS – This will pre-fill most information in your contract from your DMS. You must first push the deal from your DMS to Dealertrack, then click the Import from DMS button to complete the transfer.

Check with a Dealertrack Proactive NMAC team member.

You do need a subscription to access vehicle BookOut information. Each book has a separate cost and you can subscribe to all three BookOut types. If you are interested in subscribing to BookOut, contact F&I Sales at 888.706.4061.

Once they start the digital contract with a lender they would have to cancel that contract if they are wanting to start a new contract with another lender. The other option is they can export the contract to paper.

Only if you choose to submit it with the NEW information. Credit Applications will only get sent to a lender when you Submit.

Yes, dealers have the option to Spot Contract, but must select which lender they will spot contract with as all lenders do not support spot contracts.

Bookout values come from the provider you choose. The deal comes from your DMS and the leads will show the CRM information.

Yes, in the Summary section, you’ll be able to see all the vehicles on their own tabs.

The most common way to start a credit application is from the navigation bar on the top of the main page. Hover over ‘Create’ and from the drop-down menu click on Credit Application. Search for your customer by name and click on Find Customer. Select your customer from the list and you’ll be taken directly to their Deal Jacket. If your customer’s name is not on the list, click on Create New Customer.

In the customer’s Deal Jacket, select Add in the Co-Applicant section of the white header box, complete the information and then click on Create to update the application.

All printing is conveniently done from inside of each customer’s Deal Jacket. Select Application from the left navigation tabs, and then click on the blue printer icon on the far right of the screen. Tip: Always allow pop-ups (disabling your pop-up blocker) to enable you to print.

For User administrative changes, click the settings gear icon at the top right of the screen and then select User Management from the left navigation tabs.

For Application defaults, click the settings gear icon at the top right of the screen, then select Dealer Setup from the left navigation tabs, and click on Credit Application from the drop-down.

From the navigation bar on the top of the main page, select the Reports tab. On the Reports page under Activity Reports select Dealer Activity Report to access reporting. For summary data across multiple dealerships, additional reports are available under Enterprise Operational & Activity Reports.

If you already have subscription codes set up: From the navigation bar on the top of the main page, hover over Create and click on Credit Bureau from the dropdown menu. Search for your customer by name and click on Find Customer. Select your customer from the list and you’ll be taken directly to their Deal Jacket.

If you have already created the application, you can also access the credit bureau tab in the Deal Jacket.

If you have bureau provider subscription codes and would like to run credit bureaus through Dealertrack uniFI®, please fill out the Dealertrack uniFI® Bureau Request Form [link to https://cloud.e.dealertrack.com/DCBR] and we’ll get you access within 24 hours.

As long as you have Credit Bureau permissions, from the Deal Jacket simply click the Documents tab from the left navigation checklist, and then select Credit Bureau Report. If you don’t have permissions, your store’s Dealertrack administrator (DIO) can provide access.

 

Depending on who your Credit Report provider is, Dealertrack uniFI can show you your credit reports in multiple formats including CV2, TTY or HTML.

You can easily upload scanned or emailed stips and trailing documents directly from your computer into the funding package using our Local File Upload functionality. You can use this feature to send trailing documents even after you submit the contract. Learn how to upload deal documents to the funding package.

Contracts and funding package documents can be signed on most tablets 9″ or larger, as well as laptops and desktop devices.

In the incognito mode of Chrome, go to the the showroom link and click the three dots in the top right corner to reset the pin.

No. Signing on a mobile phone is currently not supported. However you can sign on multiple devices. Supported devices include Windows, Mac, iPad, iPad Pro, Microsoft Surface, Galaxy Tab A/E, and other devices. The screen must be 9 inches or larger in order to constitute a legally valid electronic review of the contract. If the device is not touchscreen, the customer can use a mouse or touchpad to create a signature.

Yes, you can spot contract with any Digital Contracting Choice lender, provided the lender supports spot contracts.

Stips and documents can be uploaded to the funding package either directly from the tablet using point and shoot functionality or they can be uploaded right from the computer using Local File Upload.

Dealertrack uniFI® contains reporting around Digital Contracting details such as volume, opportunities, and utilization. To access these reports, navigate to the Reports tab within Dealertrack uniFI® then select the option for Digital Contacting Reports.

When you Submit for Verification, it is an internal Dealertrack process and not an external lender validation. The internal verification process matches the contract data with the approved terms on the Credit App.

No, Dealertrack uniFI® makes it quick and easy to add a co-signer even after the initial Deal Jacket has been created. To add a co-signer from an existing Deal Jacket, open the deal by selecting the applicant’s name and then click on the option labeled Add within the header section.

To add a co-signer from a new Deal Jacket, use the Add Co Applicant options displayed on the creation screens, or follow the same path outlined above.

You will receive a notification from the lender under Contract Status in Dealertrack. Contract Status is where you can check for any notifications from the lender, including ancillary documents that may be required. You can then send these additional trailing documents digitally.

The documents that can be signed with Digital Contracting include:

– Funding package documents

– Compliance

– Credit application, credit bureau authorization and privacy notice

– Aftermarket contracts and final menu documents

 

You can use Ready Sign to add signature and date fields to any uploaded dealer document.

No. Signing on a mobile phone is currently not supported. However you can sign on multiple devices. Supported devices include Windows, Mac, iPad, iPad Pro, Microsoft Surface, Galaxy Tab A/E, and other devices. The screen must be 9 inches or larger in order to constitute a legal electronic review of the contract. If the device is not touchscreen, the customer can use a mouse or touchpad to create a signature.

No, once you submit the contract, you cannot modify or alter it.

Assisted Remote Signing is a solution for finalizing a deal remotely, using Dealertrack’s latest technology on the Dealertrack uniFI ® platform called Digital Delivery. It helps deliver a secure signing solution directly to the consumer’s device and create an authoritative copy of the contract via an assisted session. Using this Dealertrack solution, the dealer and buyer (and if applicable, the co-buyer) are not in the same physical location(s) but are required to be on the phone/video conference.  Via the phone and/or video conference, the dealer guides the buyer through the documents to review and sign.

No.  Each state’s DMV is different.

You can send any number of trailing documents digitally to the lender up until the deal is funded. Simply go to the Contract page to upload and send any documents to the lender. They will receive an email notification when you submit the additional documents.  Learn more about uploading documents to the funding package.

Dealers create a one-time pairing code that allows the consumer to review and electronically sign deal documents in Dealertrack uniFI® – including the funding package – from their home or other location. The dealer and buyer (and co-buyer, if applicable) are not in the same physical location(s) but are required to be on the phone/video conference. Via the phone and/or video conference, the dealer guides the buyer through the documents to review and sign.  The consumer’s device can be unpaired at any time, and automatically unpairs after 2 hours.

There is no setup charge for Digital Contracting Choice. There will be a nominal transaction fee applicable per contract submission.

The assisted Remote Signing solution is supported on multiple devices. Supported devices include Windows, Mac, iPad, iPad Pro, Microsoft Surface, Galaxy Tab A/E, and other devices. The screen must be 9 inches or larger in order to constitute a legally valid electronic review of the contract. If the device is not touchscreen, the customer can use a mouse or touchpad to create a signature.

The button is inactive or greyed-out if it isn’t in a “Verified” stage or if there is nothing to sign yet. It is automatically activated or available to click on when a document is verified ad available for signing.

No, you can use the same convenient digital workflow for the contract process.

Yes, and we are asking that all dealerships ask the user to print/download their documents after agreeing to the e-sign disclosure agreement. The buyer can click the Download button on the documents to be signed to download or print on their personal printer.

Yes, that communication will show up in Contract Status. And you can filter all the “Pending” deals.

With Digital Contracting lenders you have access to the Live Funding Checklist where lender required documents are automatically generated and a convenient placeholder is created for you in the funding package. With Digital Contracting Choice lenders, the funding package includes the contract, credit app and odometer statement, but no system-generated ancillary documents. However, with our Local File Upload functionality you can easily upload the lender-required documents.

Yes. If the buyer and co-buyer are in the same location, the dealer can send the deal to both to sign. The signing solution will indicate whose turn it is to sign.  If the buyer and co-buyer are in different locations, the dealer can send the deal first to the buyer, and then pair the co-buyer’s device at a second location.

Yes, you will have ‘Read Only’ access to Classic Dealertrack.

Yes. You can use all the flexible signing options offered with Digital Contracting for a contract submitted to a Digital Contracting Choice lender.

Learn how to add signature fields to any uploaded document with Ready Sign.

Learn how to initiate a remote signing session.

General

The documents that can be signed with Digital Contracting include:

– Funding package documents

– Compliance

– Credit application, credit bureau authorization and privacy notice

– Aftermarket contracts and final menu documents

 

You can use Ready Sign to add signature and date fields to any uploaded dealer document.

No.  Each state’s DMV is different.

Assisted Remote Signing is a solution for finalizing a deal remotely, using Dealertrack’s latest technology on the Dealertrack uniFI ® platform called Digital Delivery. It helps deliver a secure signing solution directly to the consumer’s device and create an authoritative copy of the contract via an assisted session. Using this Dealertrack solution, the dealer and buyer (and if applicable, the co-buyer) are not in the same physical location(s) but are required to be on the phone/video conference.  Via the phone and/or video conference, the dealer guides the buyer through the documents to review and sign.

Dealers create a one-time pairing code that allows the consumer to review and electronically sign deal documents in Dealertrack uniFI® – including the funding package – from their home or other location. The dealer and buyer (and co-buyer, if applicable) are not in the same physical location(s) but are required to be on the phone/video conference. Via the phone and/or video conference, the dealer guides the buyer through the documents to review and sign.  The consumer’s device can be unpaired at any time, and automatically unpairs after 2 hours.

The button is inactive or greyed-out if it isn’t in a “Verified” stage or if there is nothing to sign yet. It is automatically activated or available to click on when a document is verified ad available for signing.

The assisted Remote Signing solution is supported on multiple devices. Supported devices include Windows, Mac, iPad, iPad Pro, Microsoft Surface, Galaxy Tab A/E, and other devices. The screen must be 9 inches or larger in order to constitute a legally valid electronic review of the contract. If the device is not touchscreen, the customer can use a mouse or touchpad to create a signature.

Yes, that communication will show up in Contract Status. And you can filter all the “Pending” deals.

Yes, and we are asking that all dealerships ask the user to print/download their documents after agreeing to the e-sign disclosure agreement. The buyer can click the Download button on the documents to be signed to download or print on their personal printer.

Yes, you will have ‘Read Only’ access to Classic Dealertrack.

Yes. If the buyer and co-buyer are in the same location, the dealer can send the deal to both to sign. The signing solution will indicate whose turn it is to sign.  If the buyer and co-buyer are in different locations, the dealer can send the deal first to the buyer, and then pair the co-buyer’s device at a second location.

No.  Because of finance calculations, Digital Contracting takes place using the current date.

If the buyer or co-buyer do not sign on the same day, the verification expires at 3AM the following day. If either party signs the contract, you have five (5) days to capture the other signature before it expires.

Yes, the feature is called “Real-Time Error Display” and the screen will display in red any missing or invalid data. This will help you correct any data entry errors before you can proceed to the next screen.

We recommend that you use your dealership’s Dealertrack Compliance tools (subscription required) to confirm the customer’s identity through Red Flags and OFAC checks. We also strongly recommend asking Out of Wallet Questions to further confirm the customer’s identity since the customer is not in front of you. When delivering the vehicle, it is also important to confirm that the buyer has identification available to confirm they are the one who signed the contract.

The webinar on Digital Contracting is here. You can register for any of our free live training webinars on Digital Contracting and Signing and more here.

From the Create tab on the top of the page choose Spot Contract. This will open a screen to start the contract. Type in your customer’s name to select the customer OR select Create New Customer.

Choose from the drop-down of your available Lenders the ones that you would like to send this Spot Contract to for funding. Select Continue to go to the contract screen to begin filling out your contract.

See detailed steps here.

Yes.  You can Digitally Contract any deal.  Simply enter or import any final numbers into the Finance section of the Digital Contract.

Getting started is easy, You must be subscribed to Digital Contracting on Dealertrack uniFI® and complete the opt-in form to begin using assisted Remote Signing.

I have digital contracting – I would like to opt in for Remote Signing.

I want digital contracting – I would like to learn more about Digital Contracting with Remote Signing.

The only way to see how a Digital Contract is signed is to review your Dealertrack bill which shows a $3.50 charge for signatures taken off-site.

No, all signers need to be within the U.S.

Yes, you can filter by whichever user created the deal jacket. The deal jacket is automatically made when the Desk Manager pushes the deal to run credit. You can then assign a deal jacket to track by the finance manager in charge of the deal.

Digital Contracting on Dealertrack uniFI provides a truly digital workflow that makes deals and eContracts easier for dealers to build and submit – with aftermarket contracts and digital trailing document support for faster funding.

Digital Contracting produces a purely paperless funding package. For dealers, it includes dynamic funding checklists not offered by others in the industry, real time error display, multiple device support, point of sale capture, digital trailing doc support, and a faster, easier signing and review process.

 

Each vehicle needs to have its own Digital Contract.

No. Signing on a mobile phone is currently not supported. However you can sign on multiple devices. Supported devices include Windows, Mac, iPad, iPad Pro, Microsoft Surface, Galaxy Tab A/E, and other devices. The screen must be 9 inches or larger in order to constitute a legally valid electronic review of the contract. If the device is not touchscreen, the customer can use a mouse or touchpad to create a signature.

We have enhanced our eContracting solution to make it faster, easier and better for the user on Dealertrack:

– Mobile capture of ancillary documents – snap a picture and upload.

– Documents with required/optional signatures are clearly listed.

– Review and sign documents digitally.

– Real-time deal verification.

– Use Local File Upload to include stips and paper documents received from a scanner or via email directly into your funding package.

– The ability to contract with your dealership remotely using Remote Signing.

– Upload and sign any deal document with Dealertrack Ready Sign.

In the incognito mode of Chrome, go to the the showroom link and click the three dots in the top right corner to reset the pin.

Contracts and funding package documents can be signed on most tablets 9″ or larger, as well as laptops and desktop devices.

Dealertrack uniFI® contains reporting around Digital Contracting details such as volume, opportunities, and utilization. To access these reports, navigate to the Reports tab within Dealertrack uniFI® then select the option for Digital Contacting Reports.

Stips and documents can be uploaded to the funding package either directly from the tablet using point and shoot functionality or they can be uploaded right from the computer using Local File Upload.

Lender Availability

If you receive a blank contract back from your lending partner, first contact the lender in question to ensure that the issue is not on their end. The lender will need to verify if they can see the contract information within their system. If the lender confirms that the issue is not on their side, contact F&I Support at 877-453-9912 for assistance. This issue is likely to need advanced troubleshooting to determine the root cause.

Digital Contracting Choice

You can easily upload scanned or emailed stips and trailing documents directly from your computer into the funding package using our Local File Upload functionality. You can use this feature to send trailing documents even after you submit the contract. Learn how to upload deal documents to the funding package.

Yes, you can spot contract with any Digital Contracting Choice lender, provided the lender supports spot contracts.

When you Submit for Verification, it is an internal Dealertrack process and not an external lender validation. The internal verification process matches the contract data with the approved terms on the Credit App.

You will receive a notification from the lender under Contract Status in Dealertrack. Contract Status is where you can check for any notifications from the lender, including ancillary documents that may be required. You can then send these additional trailing documents digitally.

No, once you submit the contract, you cannot modify or alter it.

You can send any number of trailing documents digitally to the lender up until the deal is funded. Simply go to the Contract page to upload and send any documents to the lender. They will receive an email notification when you submit the additional documents.  Learn more about uploading documents to the funding package.

There is no setup charge for Digital Contracting Choice. There will be a nominal transaction fee applicable per contract submission.

No, you can use the same convenient digital workflow for the contract process.

With Digital Contracting lenders you have access to the Live Funding Checklist where lender required documents are automatically generated and a convenient placeholder is created for you in the funding package. With Digital Contracting Choice lenders, the funding package includes the contract, credit app and odometer statement, but no system-generated ancillary documents. However, with our Local File Upload functionality you can easily upload the lender-required documents.

Yes. You can use all the flexible signing options offered with Digital Contracting for a contract submitted to a Digital Contracting Choice lender.

Learn how to add signature fields to any uploaded document with Ready Sign.

Learn how to initiate a remote signing session.

The lender receives a notification that the contract has been submitted and can access your submitted funding package instantly.

A lender with a Choice badge is a Digital Contracting Choice lender. These are lenders who would normally require a paper contracting process. Now you can extend the convenience of a digital workflow and submit contracts and all stips digitally to these lenders to get funded faster.

The funding process is faster than paper as your lender can access the contract instantly without waiting for an overnight shipment and packages.

As a Digital Contracting user, you have the ability to send contracts digitally to more lenders via Digital Contracting Choice and use the same efficient digital workflow for additional deals:

– Secure faster funding by submitting contracts digitally to lenders you would normally send paper contracts to by mail.

– Reduce re-contracting errors and missed signatures.

– Save money on paper handling and overnight shipping costs.

– Deliver a single signing ceremony to even more customers – in-store or remote.

 

If the lender does not accept the contract for any reason, they will mark the contract as Returned in the Contract Status.

You must be subscribed to Digital Contracting on Dealertrack uniFI and enroll for Digital Contracting Choice to submit contracts to a Choice lender. To enroll today, click here and complete the form.

Yes. You are able to resubmit a returned contract to another lender; however, it must be first cancelled and marked Returned on the Contract Status.

If you are subscribed to Digital Contracting, there is no setup charge to be activated to use Digital Contracting Choice. However, there will be a nominal transaction fee applicable per contract.

No, currently Digital Contracting Choice only supports retail contracts (LAW 553 Arb and non-Arb contract for retail purchases).

Remote Signing

Remote Signing enables dealers to offer car buyers purchase flexibility by securely emailing deal documents to review and eSign from anywhere, and on any device, including mobile phones. The dealer must be subscribed to Digital Contracting and opt in for the Remote Signing feature. There is a $3.50 transaction charge per contract for Remote Signing.

Yes, currently both signing experiences are available. Remote Signing lets you conveniently email deal documents to the buyer with no need for device pairing. You can decide which signing tool works best by referring to the Best Practices for Signing Guide.

assisted Remote Signing requires pairing with the buyer’s device, all devices need a 9” or larger screen, and a virtual guided signing session is recommended. Remote Signing requires no pairing, documents are emailed directly to the buyer(s), and they can sign conveniently on their own device, including mobile phones.

Dealer clicks the Sign Remotely button, completes buyer information (as needed), then emails deal documents directly to buyer(s) to review and sign on any device, including mobile phones. Each signer will click on Review & eSign Documents, enter the multi-factor authentication passcode received on their mobile phone, and click Login to enter the signing room. See the Remote Signing Guide for more information.

No, each signer needs a unique email address and cell phone number.

The verification code received via text is a multi-factor authentication (MFA) code for additional security after the signer clicks on Review & eSign Documents. The signer enters the multi-factor authentication passcode received on their mobile phone and clicks Login to enter the signing room.

Remote Signing is supported on multiple devices including desktop computers, laptops, tablets, and cell phones (iOS, Android, Windows). The customer can also use a mouse or touchpad to create a signature. The latest versions of Chrome, Safari, Edge, and Firefox are supported. Remote Signing works in Microsoft Windows 7, 8, 8.1, 10 (except touch-screen devices) and Mac OS X.

Remote Signing can be used to sign:

  • Digital Contracts
  • Credit Application, Credit Bureau Authorization, and Privacy Notice
  • Aftermarket Contracts
  • Any document uploaded using Dealertrack Ready Sign
  • Dealertrack DMS Laser Forms

Yes, the buyer is required to scroll through all contract pages and click Accept the Review Copy of the contract prior to signing. The dealer will not need to take this step.

Dealers can go back into the deal, click the Sign Remotely button, re-enter information, and re-send documents for signing. Buyer(s) should also check their spam folder for the email.

Yes, the earlier documents are not valid after expiration. The dealer needs to verify once more then re-send the deal documents for signing.

Please contact your account manager or Dealertrack F&I support at 877-453-9912 with any signing issues.

Dealers should advise their customers to call the dealership with any questions. Customers should not reply to the email for help as the email address is not monitored.

Check Lender List to find out if your preferred lending partner is available for remote signing. If a lender does not support Remote Signing or assisted Remote Signing, the deal cannot be signed remotely.

The Sign button supports instore signing and the assisted Remote Signing (aRS) experiences. The Sign Remotely button enables you to send deal documents remotely via email. If you select Sign Remotely, all signers including the dealer, must Sign Remotely. The Sign Remotely button will be greyed out for the deal if the Sign button is clicked.

If the Sign Remotely button is greyed out, either the lender for the current deal does not accept Remote Signing or your dealership is not activated for Remote Signing. For a list of lenders who accept Remote Signing click here or Sign your dealership up for Remote Signing today, click here.

Yes, the dealer can check Sign on this device when creating the remote signing transaction. The dealer will enter their mobile number and email address then send the documents for signing. They can then click Sign now and their signing process will open on another tab in the same browser on their desktop. The dealer then enters the verification code they received (via text) and proceeds with signing on their desktop.

No, each dealership user enters their mobile number and email address on one deal. The mobile number and email address will then be pre-populated on subsequent deals for that user in the dealership.

Yes. The buyer can view, download, and print the documents prior to signing from within the signing room after they log in.

There are documents that may not be able to be signed within Dealertrack, including Proof of Delivery Receipt, DMV and dealer documents. These items will need to be “wet signed” by the buyer at the time of vehicle delivery.

The dealer is responsible for verifying the customer’s identity, and setting up and delivering the vehicle to the customer.

We recommend the dealership uses their Dealertrack Compliance tools (subscription required) to confirm the customer’s identity through Red Flags, OFAC and asking Out of Wallet Questions to confirm the consumer’s identity. It is also important to confirm that the buyer has identification to confirm they are the person who signed the contract when the vehicle is delivered.

No. Digital Contracting requires an Authoritative Copy (a proven single legal copy) of the Retail Installment Contract or Lease Agreement, managed within the secure eVault. Digital Contracting on Dealertrack is certified by participating lenders because of the eVault and its controls, audit trail, and ownership record. An external signing tool may not be able to create an authoritative copy within the eVault and would therefore not be compliant with Digital Contracting legal requirements.

Yes. The dealer must edit and/or cancel the deal and re-send for signing. If the lender changes and is not available for Remote Sign, the dealer can use assisted Remote Signing (if the lender is available) or in-store signing. Refer to the Best Practices for Signing Guide for more information.

If the applicant fails even after you re-run the OFAC check, call the OFAC hotline at 1-800-540-6322 to verify the match is correct.

On the Credit Bureau request screen, there is a checkbox asking if you would like to Run Red Flags/OFAC. Check this box to run these ID Verification checks when pulling credit. You will see the pass/fail score on the Credit Decision screen. If you have Dealertrack Compliance, you will see more detailed information.

These can all be found in the Documents tab on the left-hand navigation within the Deal Jacket. If you have Dealertrack Compliance, the data will be stored for the state-mandated period of time.

On the Credit Decisions screen there is a button to Ask Out of Wallet Questions. Click this button to begin the questionnaire.

Click on the Compliance tab in the Deal Jacket. Here you will see a checklist of actions you should take and their status. For incomplete compliance actions, you are able to complete the task or print a document right from this screen.

Click the Compliance dropdown on the top blue bar. You will find Compliance Reports in this dropdown and access the Compliance Dashboard to monitor Compliance activity across the dealership.

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