2019 report on car buyer journey is out! CUSTOMER WAIT TIMES ARE STILL HIGH

What’s the reason why?


61% say the experience has gotten worse or stayed the same.


Frustration of the process is filling out paperwork


of the time is spent negotiating and signing paperwork


hours is the amount of time when buyers feel the experience is worse

*2019 Cox Automotive Car Buyer Journey Study

The bottom line is…

Car shoppers want a more efficient purchase process.

Digital Contracting on Dealertrack uniFI® can provide a better customer experience with a digital, mobile review and sign of the contract – with no paper needed.

Dealerships have an opportunity

To create a better customer experience and grow revenue. 


Time saved by reviewing and signing paperwork digitally*


Sending less paper contracts can improve profitability


Secure funding as fast as the same day

*2019 Cox Automotive Car Buyer Journey Study

Delivering more speed and accuracy to your contracting process

Digital Contracting on Dealertrack uniFI® helps you submit every funding package more quickly and with fewer errors.

  • Import retail and lease deals from your DMS
  • Catch mistakes early with built-in verification alerts
  • A live funding checklist with up-to-date lender requirements
  • Review and sign contracts on a tablet – purely paperless
  • Sign and tap enables you to auto-fill signature fields
  • Easily snap and upload stips / trailing documents from your tablet
  • Provide a secure, encrypted, online assisted remote signing process to customers. Anytime. Anywhere.
  • Added bonus: No transaction fees
  • Local File Upload and Remote eSigning Learn More
*Compatible with most 9" or larger devices, including iPads®, Androids and touchscreen tablets. Not all device types supported. Assisted Remote Signing functionality subject to lender participation.
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