2019 report on car buyer journey is out! CUSTOMER WAIT TIMES ARE STILL HIGH

What’s the reason why?

PAPERWORK DESTROYS SATISFACTION AND USER EFFICIENCY

61% say the experience has gotten worse or stayed the same.

#1

Frustration of the process is filling out paperwork

47%

of the time is spent negotiating and signing paperwork

3+

hours is the amount of time when buyers feel the experience is worse

* 2019 Cox Automotive Car Buyer Journey Study

The bottom line is…

Car shoppers want a more efficient purchase process.

Digital Contracting on Dealertrack uniFI® can provide a better customer experience with a digital, mobile review and sign of the contract – with no paper needed.

OUR COMPLETE DIGITAL CONTRACTING SOLUTION

Get funded faster with a single, end-to-end workflow from leads to contracts.

  • Easily snap and upload stips and trailing documents from your tablet
  • Catch mistakes early with built-in verification alerts
  • A digital funding checklist with up-to-date lender requirements
  • Review and sign contracts on a tablet – no paper needed
  • Aftermarket contracts added to your funding packages
  • No transaction fees