2019 report on car buyer journey is out! CUSTOMER WAIT TIMES ARE STILL HIGH

What’s the reason why?

PAPERWORK DESTROYS SATISFACTION AND USER EFFICIENCY

61% say the experience has gotten worse or stayed the same.

#1

Frustration of the process is filling out paperwork

49%

of the time is spent negotiating and signing paperwork

3+

hours is the amount of time when buyers feel the experience is worse

*2019 Cox Automotive Car Buyer Journey Study

The bottom line is…

Car shoppers want a more efficient purchase process.

Digital Contracting on Dealertrack uniFI® can provide a better customer experience with a digital, mobile review and sign of the contract – with no paper needed.

Dealerships have an opportunity

To create a better customer experience and grow revenue. 

45min.

Time saved by reviewing and signing paperwork digitally*

$$

Sending less paper contracts can improve profitability

24hrs.

Secure funding as fast as the same day

*2019 Cox Automotive Car Buyer Journey Study

Delivering more speed and accuracy to your contracting process

Digital Contracting on Dealertrack uniFI® helps you submit every funding package more quickly and with fewer errors.

  • Import retail and lease deals from your DMS
  • Catch mistakes early with built-in verification alerts
  • A live funding checklist with up-to-date lender requirements
  • Review and sign contracts on a tablet* – purely paperless
  • Sign and tap enables you to auto-fill signature fields
  • Easily snap and upload stips / trailing documents from your tablet*
  • Added bonus: No transaction fees
*Compatible with most 9" or larger devices, including iPads®, Androids and touchscreen tablets. Not all device types supported.
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