The phrase ‘change management’ is a loaded statement. After a year of rapid digital tool adoption, your dealership has shifted focus and designed new strategies to reach your goals, improve the customer experience,…
Avoiding Title and Payoff Surprises With Trade-Ins
Under the current market conditions, with new car inventory at historic lows, dealerships’ used car programs are more important than ever as a revenue and cash flow source. That puts increased focus on your…
Ask the Experts: Driving the Diversity Initiative in Your Dealership
The automotive industry has a diversity problem. This probably isn’t news to most dealer owners. Although, it might be news that things haven’t gotten better since we last checked. In fact, only 6% of…
Why eContracting and Digital Retailing Go Hand-in-Hand
More and more dealerships are seeing the value of digital retailing for bringing in customers from a variety of online sources to help counter declining retail profit margins. Consumers are definitely shopping for vehicles…
Destination: Success – An Opportunity for Optimization
Dealers in the last twelve months have proved they’re no stranger to adaptation. When it comes to rebuilding or reimagining their business operations, those working in the automotive industry take it in stride. But…
Data Safeguards & Identity Theft Protection: F&I Compliance Tip
Identity theft and data breaches continue to be a serious and ongoing issue for consumers and businesses. In fact, according to the U.S. Department of Justice, about 9% of U.S. residents age 16 or…
Digital Technology Ushers in New Level of Partnerships
According to buyer sentiment, digital adoption in the auto industry is here to stay. It’s not just that dealers have adapted to new norms and implemented new digitization tactics. Although, they are. (And at…
How eContracting Works with Aftermarket Products
Aftermarket sales are an important part of the deal process, but sometimes there is confusion about how eContracting figures in. For each aftermarket product, there are two types of contracts: one with the aftermarket…
Drive to Success: The New Era of Data Optimization is Here
The words “Big Data” are about to become your go-to mantra for 2021. While the last twelve months may have seen a huge shift in digitization, online service offerings, and a restructure of your…
7 Features Your Compliance Software Should Have
With the constant threat of audits, fines and lawsuits, every dealership must take compliance seriously. Fortunately, there are cost savings to be found in integrating finance and sales flow compliance functions. Here are seven…
Measure What Matters: Tracking Employee Statistics
You probably know how many cars are on your lot right now (or at least a good idea, we hope). Your accounting manager tracks payroll down to the minute. And you use smart data…
eContracting and Data Security
Dealerships collect a significant amount of personally identifiable information (PII) about their customers in the process of selling them a vehicle and arranging financing. Information including the customer’s name, date of birth, place of…
