Dealertrack FAQs

Yes. Dealertrack DMS is a cloud-based dealer management system automotive solution, giving you secure access to your data and workflows from anywhere. This means you can manage your dealership remotely, collaborate in real time, and stay connected to your business.

Dealertrack delivers dedicated performance managers, 24/7 help centers, and ongoing training to ensure your dealership gets the most from its dealer management system software. Our team is committed to your success, every step of the way.

Dealertrack DMS maximizes flexibility with OpenTrack, our industry-leading, third-party certification program. It connects seamlessly with your existing CRM, inventory management, and accounting systems, as well as automotive eContracting software and F&I aftermarket software – all without heavy fees. This flexibility helps you build a tech stack that fits your dealership’s needs.

Rated the Number 1 easiest-to-use DMS, Dealertrack DMS automates routine tasks and connects to your choice of venders with seamless open integrations. This means fewer errors, faster deal funding, and more time spent serving customers. Dealers report saving hours per deal and boosting margins with Dealertrack’s automotive dealer management systems.

A dealer management system (DMS) is software that connects every department in your dealership. With powerful, real-time accounting and reporting, Dealertrack DMS provides actionable insights that drive informed decisions. Its connected tools and convenient integrations drive sales and F&I transactions processes on every deal. It also modernizes your fixed ops parts and service procurement processes to streamline functions, automate tasks, reduce error and speed up workflows.

Our online customer support has an 87% approval rating with most cases closed in 48 hours.

Many of our clients report noticeable improvements in efficiency and sales within the first few months.

Our Performance Managers provide unmatched industry expertise to ensure your business meets and exceeds its goals before, furing, and beyond implementation. Plus, you’ll have access to online trainings, resources, and more to keep everyone up-to-speed.

Dealertrack, built with Opentrack, allows our partners to seamlessly integrate and access their own data without incurring exorbitant fees. Additionally, you’ll have the full suite of Cox Automotive’s powerful technologies at your fingertips.

With the number 1 rated easiest-to-use DMS in the industry, Dealertrack DMS empowers your dealership to thrive against the competition by providing access to more affordable, connected technology solutions that drive profitability and flexibility.

Dealertrack’s easy-to-view credit reports provide detailed data on customer demographics and vehicles sold. These insights help you plan inventory, grow your business, and make informed decisions that drive profitability.

Yes. Dealertrack allows you to pull credit bureau data and credit information directly into the customer deal jacket, streamlining your workflow and ensuring all information is in one place for faster, more accurate decision-making.

Absolutely. Dealertrack’s credit application software is designed for open integration, allowing you to connect with your current DMS, CRM and other systems to help streamline data transfer, reduce manual data entry, and improve overall efficiency with a seamless, paperless workflow.

Dealertrack connects your dealership to over 1,500 finance sources, enabling you to process credit applications quickly and efficiently. With instant lender decisions, pre-filled application fields, and seamless integration with third-party systems, you can accelerate every deal and deliver a better customer experience.

Dealertrack offers comprehensive support through phone, email, live chat, online help centers, FAQs, documentation, and training sessions to ensure dealerships can effectively use their solutions.

If you are not enrolled in the Dealertrack Credit Application Network, complete the form here to get started.

Built-in compliance checkpoints ensure your dealership complies with federal and state regulations—helping you avoid costly fines and maintain customer trust. Our platform provides real-time updates, ensuring you are always aligned with the latest industry guidelines and standards. Dealertrack Compliance provides a comprehensive set of tools to help you remain compliant at every step of the deal.

Dealertrack’s F&I compliance software uses integrated checkpoints to verify customer identities, including Red Flags and OFAC checks. For added security, out-of-wallet questions take identity verification a step further, helping you prevent fraud and stay compliant from the start of every deal.

Dealertrack automates risk-based pricing notices, adverse action notices, and other mandatory consumer disclosures.

Dealertrack offers an extra layer of protection with Synthetic ID Fraud Alerts. These proactive notifications help you spot suspicious activity and prevent synthetic identity fraud before it impacts your business.

Absolutely. Dealertrack’s compliance dashboard lets you easily monitor deals and securely store documents for up to 10 years. With centralized, long-term storage, your dealership is always prepared for audits and regulatory reviews.

Absolutely. Our user-friendly interface is designed for ease of use, regardless of technical expertise.

Dealertrack Compliance integrates with Dealertrack F&I to provide checkpoints and guidance throughout each deal.

Dealertrack offers comprehensive support through phone, email, live chat, online help centers, FAQs, documentation, and training sessions to ensure dealerships can effectively use their solutions

By automating workflows and reducing manual tasks, our platform allows you to focus on core business activities.

Dealertrack’s digital contracting workflow features real-time error display and signature prompts, helping you catch mistakes before submission. This reduces missed signatures and re-contracting, which speeds the contracting process. Submitting contracts to lenders digitally results in fewer delays and faster funding—all within a secure, streamlined workflow.

By submitting contracts and documents digitally with Dealertrack, your dealership significantly reduces its paper and printing costs and eliminates the need for overnight shipping, saving your dealership time and money.

Dealertrack makes it easy to bring any document, form, or stipulation into the funding package. Simply upload, drag-and-drop, or scan documents directly into the deal jacket for digital submission to lenders.

Yes, Dealertrack offers secure, multi-factor authentication for remote signing, so customers can review and eSign documents wherever they are—on any device, in-store or remote.

You can view the full list of our digital contracting lenders here.

Yes, our solution is designed to seamlessly integrate with top DMS systems including ADAM Systems, Advent, Automate, Autosoft, CDK Global, DealerBuilt, Dealertrack DMS, Dominion, PBS Systems, Reynolds & Reynolds, and Tekion.

Electronic contracting or econtracting is the process of creating, managing, and signing contracts digitally, reducing the need for physical paperwork. Dealertrack Digital Contracting is the Dealertrack F&I electronic contracting solution.

Dealertrack offers comprehensive support through phone, email, live chat, online help centers, FAQs, documentation, and training sessions to ensure dealerships can effectively use their solutions.

Dealertrack’s F&I menu software empowers customers to review and select protection products in a low-pressure environment at their own pace—whether in-store or remotely on their device. Every menu presentation is clear, consistent, and personalized, helping customers feel confident in their choices. By streamlining the process and ensuring transparency, Dealertrack helps dealerships deliver a standout experience that builds trust and drives repeat business.

You can push and pull data between Darwin and Dealertrack F&I, including importing the final menu and aftermarket contracts into your digital deal jackets. This connected workflow saves time, reduces errors, and speeds up deal completion.

Darwin Menu helps ensure consistency in menu presentations across all your customers to address consumer protection regulations on aftermarket sales. You can import the final menu and aftermarket contracts into the funding package and securely store them in the digital deal jacket. This ensures your dealership is always audit-ready and that every document is easily accessible for compliance reviews.

Dealertrack partners with Darwin Automotive to provide enhanced F&I menu tools designed to streamline your dealership’s finance and insurance process. Personalized menu presentations powered by Darwin help boost product penetration and profit per vehicle—so you can grow revenue with every deal.

Dealertrack’s digital workflow ensures every aftermarket product and contract is tracked, stored, and easily accessible for audits or compliance reviews. Built-in checks and digital storage help you stay audit-ready and protect your dealership’s reputation.

Yes. Dealertrack’s digital contracting platform lets you seamlessly add aftermarket products and signed contracts to the funding package. This help you speed deal completion, reduces manual entry, and ensure every document is included for digital submission to lenders.

By connecting you to the industry’s largest F&I aftermarket provider network, Dealertrack gives you access to a wide range of protection products with real-time, VIN-specific rates. You build product sales directly into every deal to maximize profit opportunities and deliver more value to your customers—all within a seamless, digital workflow.

Dealertrack gives you access to real-time accurate rates and contracting from the largest F&I aftermarket provider network in the industry, so you can offer a full suite of protection products to every customer. This drives higher product penetration, increases customer satisfaction, and helps to increase your dealership’s profitability.

Dealertrack provides dedicated support, training, and resources to help you get the most out of your aftermarket integration. Whether you need onboarding, troubleshooting, or best practices, our team is here to help you succeed.

You can access real-time accurate rates and contracting all in one place using our connected network of providers and products.

Yes, Dealertrack integrates with leading DMS, menu, and digital retailer partners. See the full list here. This connectivity gives you access to real-time, accurate rates and contracting, reduces manual data entry, streamlines your workflow, and help ensure that every deal is complete and compliant.

You can connect to the largest F&I aftermarket provider network in the industry – see the full list here.