Becoming a more efficient dealership may mean implementing better technology. Modern technology can improve dealership functions dramatically. However, preparation and training can make the technology switch flow smoother.
CBT Automotive Network: Take advantage of training tools and services provided by your new DMS vendor and encourage employees to be patient while the kinks are worked out. It won’t be long before you’ll reap the benefits of switching to a new DMS, whether the reason was cost-based or because you’re looking for a better relationship with a different vendor.
Digital Dealer: The preparation and purpose are critical to successful implementation of the technology that will help you provide a premium service experience. New technologies exist to either solve a problem or help you do your job more efficiently. Often, the problem and the inefficiency are related, if not the same.
Auto Dealer Today: In today’s tech-focused world, that means using technology to find ways to stand out. Here are a few questions you should ask your tech provider to determine whether you are winning at business.
Forbes: From a morale standpoint, employees might grumble about having to take time away from their jobs to learn this new technology, or feel frustrated if they have issues using it. That’s why human resources professionals need to plan ahead for a smooth transition and adoption process.
Harvard Business Review: Bringing new technology and tools into your organization can increase productivity, boost sales, and help you make better, faster decisions. But getting every employee on board is often a challenge. What can you do to increase early and rapid adoption? How can you incentivize and reward employees who use it?
Check back next week for another Drive to Success: Dealership Sales Strategies. You will learn more about increasing your dealership’s sales through training and strategy.