Originally published February 22, 2011, on Dealersedge.com:
Unwinding car deals is a painful, if infrequent, fact of life for car dealers. When a customer is seriously dissatisfied, sometimes taking the vehicle back and refunding the customer’s money is the easiest solution. But reversing the paperwork and the myriad accounting entries, including the salesperson’s commission, is a pain in the neck. So how would you like to unwind a couple of years worth of sales?