A streamlined service drive can boost your dealership’s profit potential, make your employees more satisfied with their work, and keep your customers coming back. But redundant data entry and technology systems that don’t connect…
Five Steps for Better Change Management
Often, when I work with Dealer Principals and Managers looking to improve profit margins and grow their business, I’ll turn their Dealer Management System, first. There are specific reports that can uncover key metrics,…
Ask the Expert: Three Unchanging Truths of Hiring
The past year and a half have thrown dealers the gauntlet of challenges. Yet, despite an ongoing pandemic, vehicle inventory shortages, and other economic woes, the automotive industry continues to do surprisingly well. Customer…
The High Cost of Poor Integration
Your customers see your dealership as one, holistic entity. They can service their cars, shop online or in person, and finance purchases through your operation. But, in reality, your dealership is composed of multiple…
The New Retail Auto Employee
New technology was the key to success for many dealers over the past 18 months. And thriving dealerships have shown that the ability to adapt gives your business an advantage over the competition. But…
Connect the Dots with Integrated DMS Technology
The new age of online automotive sales has arrived. And as you work to bring your dealership up to speed with the digital shopping preferences of today’s customers, it’s important to consider your technology.…
Could your DMS technology be due for service?
Vehicle owners understand the need for scheduled maintenance and regular check-ups. And most of them appreciate the emails they receive from your service department reminding them that it’s time for a visit. Just like…
Unmasking “Double Agents” Before Taking Trade-Ins
It was the kind of trade-in that would get the attention of any dealer in the city. With low mileage, sleek lines, and a purring engine, it had “fast resale” written all over it.…
Leadership Lessons: Better Support Builds Better Dealerships
By Kayla Arp, Client Support Director at Dealertrack DMS When 2020 began, my team did what most teams did—we quickly transitioned to working from home with an expectation that we would hunker down for…
So, You Want to Learn Reg & Title for Every State…
Let’s say you’ve decided to become your dealership’s expert on every possible registration and titling scenario for all 50 states (and don’t forget the District of Columbia). You were a quick study in school,…
How Next-Gen Technology Drives Staffing Success
Your dealership’s technology plays a significant role in your day-to-day business—sometimes in ways that aren’t immediately apparent. The right tools can improve how efficiently your data travels between systems, speeding up transactions for clients,…
5 Tips to Reduce Contracts in Transit
As dealerships seek ways to maximize efficiency and cash flow, many are taking a close look at their contracts in transit (CIT). Traditional paper contract packages spend an average of five days in transit…
