There’s more to the auto industry than selling cars. The people-side of the business is also a huge challenge. And with your dealership needing to attract, retain, and train top talent for new, more…
Drive to Success: Brand Advocacy in Digital Retail
Are you turning customers into brand advocates with your new digital retailing program? It may have been easier when you could meet face to face, but the rules have changed. Connecting to your customers…
Roadmap to Dealership Success
Three Steps to Set Your Dealership Up For Success You’re on a quest to deliver the ultimate customer experience. But, the path to success is full of twists and turns—and even roadblocks. If your…
The F&I Compliance Landscape for Dealers in 2021
As the automotive industry continues to adjust to the “new normal” spurred by the pandemic and the technology improvements that have helped keep business moving, here are some aspects of deal compliance that dealerships…
4 Ways eContracting is Easier Than You Think
When a dealership is planning to introduce new technology, the initial worry is often, “Will it be a hassle?” Here are four reasons that adopting and using eContracting can be easy and beneficial for…
Drive to Success: Use Digital Retailing to Build Lifelong Customer Relationships
Customers have more power and more information at their fingertips than any time in history. This fact used to feel like a threat to the traditional brick and mortar business model. But, with the…
9 Steps for Hiring and Retaining Talent at Your Dealership
Finding and keeping top talent in automotive retail has always been a challenge. But dealers can do more to think outside the box and find those best suited to grow with their companies and,…
Less Paperwork Equals More Customer Satisfaction
We live in a world where purchase transactions keep getting faster and more convenient. Consumers are accustomed to ordering coffee with an app and having it waiting when they arrive, getting next-day or even…
Drive to Success: Optimizing the Digitized Service Lane
Dealerships are still undergoing massive changes from the digitization process of 2020—and rightly so. Two out of three buyers want to complete 100% of the sales process online (according to a Cox Auto Sentiment…
How to Set Up for Success in 2021
This article originally appeared on Wards Auto here. Just as important as the technology providing positive digital retailing experiences to reach and accommodate customers are employees who understand those technologies. 2020 presented the world…
Best Practices for Remote Signing
Dealerships have made impressive strides in responding to the restrictions imposed by CDC guidelines and social distancing rules by adopting tools that allow them to work with customers remotely. One vital part of that…
Drive to Success: Prepare for the Return of Margin Compression
Welcome back to Drive to Success, our roundup series of trending topics and stories hand-picked to help you navigate the path to profitability. You spent last year battling unprecedented challenges like lockdowns, never-before-seen safety…
