Contract Recoveries

Contract Recoveries

Ensure compliance with state and federal regulations around aftermarket cancellations and improve your rate of recovery.
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Capabilities

Solutions to support your business strategies

Stay compliant with state and federal mandates

Responsibility and timelines for aftermarket cancellations vary by state. Determine accurate refunds and speed your rate of recovery. Learn More

Replace confusion with consistency

Our solution facilitates a streamlined process flow from initiating cancellations to determining accurate refunds to obtaining recoveries on behalf of consumers. Learn More

Give dealers their time back to sell

No longer rely on dealers to initiate cancellations and improve your rate of recovery, creating a win/win for all. Learn More

Capabilities

Solutions to support your business strategies

Select a challenge you face

Mitigate risk

Stay compliant with state and federal mandates

Responsibility and timelines for aftermarket cancellations vary by state. Determine accurate refunds and speed your rate of recovery. Learn More

Streamline the process

Replace confusion with consistency

Our solution facilitates a streamlined process flow from initiating cancellations to determining accurate refunds to obtaining recoveries on behalf of consumers. Learn More

Remove friction and maximize recovery

Give dealers their time back to sell

No longer rely on dealers to initiate cancellations and improve your rate of recovery, creating a win/win for all. Learn More

Put the power of cancellations and compliance in your hands

42 out of 50 states place aftermarket cancellation responsibility on the lender or provider—and the CFPB is watching closely. Outsource the entire cancellation and recovery process to us, or your internal team can utilize our platform to do it in-house.
Our Solutions

Exact Quotes

Pull in contract status and exact cancellation refund amounts directly from F&I product companies.

Incremental Cancellation

Automatically schedule and resend notifications when a refund is due, but payment has not been received.

Lookbacks (Review)

Improve recoveries on accounts that were terminated >180 days prior to your original cancellation date.

Why use Contract Recoveries

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active aftermarket product providers.
*Internal F&I Express Data
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states require that a refund be provided in the event of cancellation of a Vehicle Service Contract (VSC) OR GAP waiver contract.
*Based on state laws. States that require refund for Vehicle Service Contracts: AL, AK, AZ, AR, CA, CO, FL, HI, ID, IL, IN, LA, ME, MD, MN, MS, MO, NV, NJ, NM, NY, OK, SC, TX, VT, WA, WI, WY. States that require refund for GAP : AL, AR, CO, FL, GA, IN, IA, LA, ME, MI, MN, MS, MO, MT, NE, NV, NH, NJ, NC, ND, OR, RI, SC, TN, TX, UT, VT, VI, WA, WV, WI, WY.
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Aftermarket State Regulations

Discover which states make creditors responsible for refunding customers for GAP, Vehicle Service Contract and Credit Life in the event of cancellations.

See What States Require

Learn more about Contract Recoveries

Simplify the Aftermarket Contract Cancellation Process

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F&I Product Cancellations and the Need to Protect Yourself

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A Better Aftermarket Cancellation and Refund Workflow for Lenders

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Insights to Help Guide Your Way Forward

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End-to-End Solutions for the Entire Loan Lifecycle

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Streamline operations and deliver high levels of service supported by Cox Automotive's solutions, partnerships and data. Dealertrack solutions help lenders gain efficiencies and compliance throughout the lifecycle of the loan.

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Get started with Contract Recoveries

Set a 1:1 strategy discussion about developing an accurate and compliant aftermarket cancellation refund process.

Please note that this form is for lenders only.