Resource Center

Dealerships hold a highly visible role in their communities. Not only do they provide jobs for residents, support local organizations, and provide valuable funding for state, county, and city government, but they’re also responsible for…

It’s a common scenario: A car buyer is ready to accept a deal and drive off the lot, but there’s still some wait time. In fact, the top complaint today’s consumers have about their…

Join hosts Brady Harrison, Head of Strategy & Execution, Equifax Digital Solutions, Margaret Bosworth, Equifax Director of Identity, Fraud and KYC Solutions and Robert Newman, Director Product Consulting & Performance Management for Cox Automotive as they discuss how to…

Providing a “self-serve” model reduces call center volume, increases operational efficiency and drives a better experience for your customers. This simple yet strategic solution helps the entire industry streamline trade-ins and speed deal-making.

Consumers expect higher standards of speed, convenience, and personal service. Automotive dealers who fail to meet (or exceed) these standards pay the ultimate price. Fortunately, digital tools and technology are making it easier than…

Blend online and digital processes in six easy steps The most successful automotive retail stores are integrating online and in-store processes. Learn to create a hybrid experience that saves time, builds trust, and improves…