One of the most important things a dealership can do to earn loyalty and repeat business is to respect car buyers’ time during the purchase process. Anything you do to reduce wait times, keep…
Unlock Better Customer Experiences with a Solid DMS
Consumers have high expectations. Month after month of low inventory, high prices, or high interest rates have given dealers like you an opportunity to step up and be their hero. When you deliver a…
Three Tips to Ensure a Great Registration and Title Experience
If it seems like more of your customers are in a hurry lately, it’s not just your imagination. A study found 39% of consumers have less patience than they did before the pandemic¹. For…
Operations in a Lean Inventory Environment
In the wake of the coronavirus pandemic, the industry faces significant inventory shortages that threaten your dealership’s profitability. With fewer cars to sell, you’ll need to adjust your dealership operations by developing a comprehensive,…
5 Ways to Help Your Team Adapt to Digital Processes
By: Chelsea Verstegen This article is authored by our partners at Hireology, the automotive experts providing HR Solutions for Dealertrack DMS. Implementing new technology happens frequently in dealerships — especially in 2020. Technology platforms…
Tips for Communicating DMS Change
Tips for Communicating DMS Change Who, what, when, and how to share the exciting news with your team. By now, your DMS transition team is all-in on your switch to Dealertrack DMS. But what about the…
How Other Dealers are Communicating Change
There’s no right way to announce a DMS transition and the best channels for communication will depend on your dealership’s specific structure and culture. Many dealerships choose to share their decisions during in-person town…
CAUSE AND EFFECT: HOW YOU MANAGE YOUR DEALERSHIP NETWORK DIRECTLY IMPACTS REVENUE
The amount of data and devices your dealership requires to compete in today’s market has exploded in recent years. Wireless connectivity, mobile apps, and cloud computing have transformed the car buying experience. On average,…
Drive to Success: Build a Brand Story Worthy of Advocacy
A great story sticks with you for years. The same idea is at the core of building your brand’s story and empowering your brand advocates. Reaching your customers on an emotional level and engaging…
Experience the Power of Partnerships
Leading-edge technology is one thing. But with an industry as competitive as the automotive market, there has to be more behind any partner-vendor relationship. And all of this fierce competition is driving change in…
Can You “Kondo” Your Outdated DMS Technology?
Have you heard about the trend that is Marie Kondo, the Netflix star and best-selling author of The Life-Changing Magic of Tidying Up: The Japanese Art of Decluttering and Organizing. This cultural phenomenon has…
A Right-Sized DMS: What’s Tech Costing Your Dealership?
The business of selling cars is complex. Technology solutions were supposed to streamline and simplify the process so your team could focus on what you do best: serve your customers. But, as dealerships began adopting technology…
