As many dealerships enable digital retailing tools, their potential customer base can expand significantly as they engage with clients outside their normal reach. As of early this year, dealers using digital retailing saw a 25% increase in out-of-state customers.* Even in today’s business environment, buyers are still willing to cross state lines to purchase a vehicle if it’s what they want at the price they want to pay.
More sales are always good, but out-of-state transactions can introduce uncertainty into the deal, starting with desking. One factor that plays into this uncertainty is that not all desked deals go as deep as city, county and municipality for taxes and fees. Different states have different tax and fee calculations that can vary down to the county or municipality – and might also be affected by the type of vehicle being purchased. If you’re team is not aware of the nuances, the result can be payment miscalculations.
Then there’s the customer service aspect of handling registration and titling work for every customer so they can go home with their new vehicle and not worry about needing to stand in line at the DMV. Does your back office know the regulations and have access to the forms for every state? Probably not – and if they did, laws and forms change all the time, which makes staying up-to-state extremely cumbersome.
Many dealerships seeking to providing fast and accurate registration and title services for all their customers choose a 50-state registration and titling solution. This helps ensure that they can roll out the red carpet for customers from any state – and empower their back-office staff to smoothly complete the deal.
When you’re selecting a cross-border registration and title solution, here’s what to look for:
- Guidance through every step of registration and titling specific to the customer’s situation.
- Side-by-side comparison for deals so customers can choose the one that best meets their needs.
- The ability to identify and access the exact documents required by each deal.
- Confirmation as you enter data so you will not need to correct anything later.
- Speed to keep deals moving and status monitoring to know when each deal is complete.
A comprehensive out-of-state registration and title solution helps your dealership provide a high level of customer service and improve efficiency and productivity from your front office to your back office.
Not sure your dealership needs a 50-state registration and titling solution? Find out why you should reconsider.
*Based on Dealertrack credit application data between December 2019 – February 2020 when compared with and without the adoption of Digital Retailing</span.
