Drive to Success: A Holistic Approach to Digital Change Management


The phrase ‘change management’ is a loaded statement. After a year of rapid digital tool adoption, your dealership has shifted focus and designed new strategies to reach your goals, improve the customer experience, and stay ahead of competitors under extraordinary circumstances. But, without a holistic approach to change management, your dealership could be headed for a process nightmare. New technology and other disruptions demand better processes in order for you and your team to remain operationally functional. Here’s how the experts predict forward-thinking dealers can create better solutions, efficiencies, and change that will translate into profitability this year.

1 – Cox Automotive’s Dealer Software Solutions Brands Publish Playbooks as Auto Retail Begins to Rebound

AIT News Desk: In the midst of rapid digital tool adoption, dealers may have found themselves in need of direction for process, implementation, and strategy. The team at Cox Automotive retail was ready with three tactical guides aimed at accelerating this direction for Sales, Marketing, and Service.

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2 – Overcoming Objections: Find Consensus For Your New DMS

Dealertrack: The process of a DMS change can be uncomfortable. So much so, that dealers often begin the process of consideration up to two years in advance. Follow these steps to prepare your team—and lean on your vendor partners—for a successful change.

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3 – Systematic Problem-solving Pays Off For Ind. Dealership Group

Automotive News: Ruling by committee, Six Sigma, and process-driven results are just some of the many ways auto dealers are leaning on process improvements to drive efficiencies in their operations.

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4 – Why Change Needs to Be Managed in the Digital Workplace

CMSwire: A holistic approach to your new digital workfront must be managed with both better business processes and an accelerated adoption of digital tools. Without improved efficiencies, your strategy to succeed will likely fail.

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5 – Dealer News Today Podcasts: New Rules in Client Engagement

Dealer News Today: New technologies are delivering more than just great products. They’re allowing dealers to optimize efficiencies, become more engaged and effective at transforming the customer experience. And, they’re creating solutions that ultimately translate to higher profitability.

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