The team at family-owned, family-operated Smythe Volvo takes their culture seriously. Employees, sales people and car buyers are treated with respect, fairness, and trust. It makes sense to start there and let people come…
Drive to Success: Better Customer Experience for the Long Haul
Buying a car is an emotional experience, an expensive process, and one of the biggest financial transactions most consumers will make in any given year. While customer expectations and buying habits are shifting, one…
Data-driven Dealerships: 5 Metrics for Improving Retention
You’ve heard it before: You can’t manage what you don’t measure. And this is true…mostly. Human Resources, Controllers, and People Ops often struggle to capture meaningful data around high turnover. Employee satisfaction on…
Drive to Success: The Service Lane That Pays Back
Is your auto dealership’s service department generating at least half of your gross profit? It should be. But, service centers need the right mix of customer support, transparency, technology, speed and efficiency, and loyalty…
7 Tips For a Stronger Dealership Human Resources Team
Partnering with People Ops at your auto dealership has to happen now. And it’s time to get creative because a strong labor market—with an unprecedented unemployment rate of 3.9%—means the pressure is on you…
Drive to Success: The Growing Gap of Margin Compression
Have a leaky faucet? There’s an easy fix for that. Fighting margin compression? Well, that’s another story. The problem of combating margin compression at your auto dealership is more like closing an ever-present gap…
Unlock Root Causes of Employee Turnover
In 2016, the turnover at dealerships in the U.S. was 43%. If you calculate the average number of employees at every dealership, that equals more than 23 team members giving notice in one year…
Drive to Success: The Fixable F&I Process
From focusing on speed and efficiency, to empathy, and even trying music (really), F&I managers are willing to do what it takes to improve the most dreaded piece of the car buying process. That’s…
Does Your Vendor Pass the Technology Top Ten List?
Choosing a DMS provider is a big process, but the transition itself can be (practically) painless when you select the right fit. Your best bet, according to this on-demand webinar from John Grace Vice…
Drive to Success: Building a Better Digital Retailing Plan
The new digital consumer has disrupted the automotive buying experience. If you’re ready to play the game—by building a solid digital retailing strategy, staying ahead of the technology curve, and optimizing the best online…
DrivingSales Executive Summit: Thinking Differently
The DrivingSales Executive Summit (#DSES) brings together a mixed-bag of thought leaders, innovators, and progressive thinkers within the automotive industry October 21-23, 2018; it’s also the best chance for professionals to truly connect in…
Drive to Success: How to Master the Millennial Market
The millennial generation is changing the game for auto dealerships. Faster, easier, and (mostly) online buying experiences are “in.” And negotiating, obfuscated options and confusing financing are “out.” But, there’s more to it. Some…
