The Internet of Things is here. Consumers are starting to expect that their refrigerator can talk to the stove and their GPS knows where to take them based on calendar appointments. These innovations require…
Drive to Success: Dealership Work Culture
Creating a positive workplace culture affects more than employees. When dealerships establish a positive work culture, it impacts turnover, sales, and efficiency, as well. When employee morale improves, a dealership’s business results and bottom…
Invest in New Technology with a Purpose
Today’s consumers are always on the lookout for the latest and greatest. When something feels old or outdated, it’s quickly replaced with something else that’s new and exciting. This is especially true with technology.…
Success Story: Straub Automotive
Superior customer experience is at the core of West Virginia dealer group Straub Automotive. In fact, the four-store group boasts high CSI scores, multiple Honda President’s Awards and two Nissan Awards of Excellence. So…
Drive to Success: Bottom Line Efficiency
In an industry as competitive as auto sales, dealerships must think creatively to find efficiencies and increase profits. From a focus on fixed ops and F&I to hiring and retaining the right employees, dealerships…
An easy-to-use DMS can do more for employee retention than a company party
You know the drill: morale is languishing. It may be because sales are down, or a top producer just left. A change in the dealership’s workflow may have been the culprit, such as a…
Go Mobile – Before, During and After the F&I Presentation
With every passing day, we all become more and more reliant on our smartphones and tablets. We can do everything from order dinner delivery to find a new home from the convenience of our…
Drive to Success: Improving Social Media Presence
Today’s customers turn to social media to inform their car-buying process. They read reviews, browse vehicle selection, compare prices, and find out what others have to say about a particular dealership. A strong social…
F&I for the Age of the Customer
by Jason Barrie One in three Americans would rather go to the DMV, do their taxes or sit in the middle airplane seat than go through the process of buying a car. Less than 1%…
Titles and the Need for Speed
Customers are continuing to spend less time at a dealership from beginning to end. According to the 2018 Cox Automotive Car Buyer Journey Study, car buyers spend 60 percent of their time online. They…
Drive to Success: Dealership Sales Strategy
The way consumers buy vehicles is changing. And, dealerships are finding new ways to adjust to their customers’ shifting preferences. Through an increased focus on digital sales, social media, and community involvement, dealerships are…
Dealertrack ‘Elevates’ DMS Education with 2018 Controller Conference, DMS 360
Salt Lake City, Utah, May 14, 2018 – Dealertrack Dealer Management System, a Cox Automotive brand, will host ELEVATE, its second annual Controller Conference in Park City, Utah, from May 21-24, 2018. ELEVATE is…
