With fewer cars coming off the factory line and inventory shortages continuing to impact dealers, more car owners are keeping their cars longer. While this trend is less than ideal for new car sales,…
Drive to Success: Optimizing the Digitized Service Lane
Dealerships are still undergoing massive changes from the digitization process of 2020—and rightly so. Two out of three buyers want to complete 100% of the sales process online (according to a Cox Auto Sentiment…
Drive to Success: Is Your Service Lane ‘Smart?’
Your dealership’s service department is a potential gold mine for building long-term customer relationships, establishing trust, and increasing the profitability of your business. Of course, working in the automotive industry, you already know this.…
Drive to Success: Service Lane Optimization Solutions
The issue of margin compression has shifted from “solution” to “management” recently, as dealers are now finding ways to live with the conundrum, rather than look for an outright fix. For most dealers, the…
Drive to Success: Smart Data Creates A Smart Service Lane Experience
It’s time to get smart about your dealership’s service lane. In particular, optimizing data, being open to change, and revolutionizing the way your team delivers service to your customers are the next big moves…
Drive to Success: Convenience is King in the Service Lane
A recent Cox Automotive study sheds light on changing behavior in the service lane—and there’s good news and bad news. First, consumers who didn’t return for service at your dealership represent, roughly, $266 billion…
Drive to Success: The Service Lane That Pays Back
Is your auto dealership’s service department generating at least half of your gross profit? It should be. But, service centers need the right mix of customer support, transparency, technology, speed and efficiency, and loyalty…
Drive to Success: Efficiency in Your Fixed Ops
Unlike the periodic fluctuations in the numbers and margins of new and used car sales, service lanes provide consistent opportunities for profit. But many dealerships fail to place adequate emphasis on their fixed operations…
Drive to Success: Keeping an Efficient Service Lane
In an age of slimming profits and increased competition, having an efficient service lane is more important than ever. Whether competing with quick service shops or finding ways to synergize sales and service efforts,…
