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Author: Lindsay Lauck

Reimagining the Dealership: 3 Tips for Training Your Staff

by Lindsay Lauck on May 13, 2020May 12, 2020

Your dealership has made it this far. Yet, building resilience in the current environment will not be possible without a dedicated effort to re-engage your staff. Most General Managers have shifted the way they…

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An Unprecedented Challenge to Business Continuity

by Lindsay Lauck on May 6, 2020May 6, 2020

As little as six months ago, the automotive industry was still facing its dominant foe: margin compression. Yet, challenges such as a looming economic downturn, new industry players, and a lack of digital integration…

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Process Efficiency Leads to Profits

by Lindsay Lauck on May 5, 2020May 11, 2020

If your dealership’s strategy for tackling the new normal today is to adopt short-term or one-off practices designed to save your business, then Dealertrack DMS Performance Manager Mike Panozzo has bad news for you.…

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Drive to Success: The Road to Recovery

by Lindsay Lauck on April 29, 2020April 28, 2020

A series of unprecedented challenges is forcing the auto industry to revolutionize its strategies, redefine goals, and adapt seemingly overnight. The digital transformation taking place, however, was long overdue. As dealers figure out how…

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Making the Digital Shift to the New Business Environment

by Lindsay Lauck on April 27, 2020September 18, 2020

Optimizing Technology, Tools, and Processes – An Interview with Matthew Hurst, Sr. Director of Client Services at Dealertrack DMS. As dealerships navigate the “new normal” under social distancing restrictions and safety regulations, the stark…

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Strategies for Success: Four Opportunities Now and in the Future

by Lindsay Lauck on April 22, 2020April 27, 2020

Dealers are all facing unique challenges with as many as 80% seeking federal financial assistance according to a recent Cox Auto survey¹. To help establish business continuity and identify key areas of opportunity for…

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Virtual DMS Installations in the Reimagined Dealership Environment

by Lindsay Lauck on April 20, 2020September 18, 2020

  Virtual Technology Transitions – An Interview with Susan Moll, Sr. Director of Implementations The recent restrictions, regulations, and safety measures sweeping the world are forcing dealerships—and the industries that support them—to rapidly innovate.…

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Leverage Technology to Overcome Operational Challenges

by Lindsay Lauck on April 15, 2020April 27, 2020

Dealerships across the country are grappling with varying levels of restrictions amid social distancing guidelines. Managing your remote workforce brings new opportunities as well as challenges. Ensuring positive customer interactions and using technology (or…

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Daily Practices for Outlasting Economic Difficulties

by Lindsay Lauck on April 8, 2020April 9, 2020

When an economic downturn hits your dealership, it can feel like the end of the world. It’s easy to get caught up in worst-case worries, survival strategies, and frenetic forecasting, and to forget about…

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Business as (Un)Usual: Optimizing Your Dealership in a New Environment

by Lindsay Lauck on April 8, 2020April 8, 2020

Dealerships are setting an historic precedent for rebuilding, redesigning, and refocusing their business models in the new business environment. While society works in lock-step to flatten the curve by staying at home and practicing…

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How to Develop a Plan of Action and Optimize Dealership Productivity

by Lindsay Lauck on April 6, 2020April 3, 2020

Dealers are facing new challenges in truly unprecedented times with stay-at-home regulations and social distancing. Dealers must find a way to fill the essential need for automotive services while balancing their commitment to the…

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Six Guiding Principles for Change

by Lindsay Lauck on March 25, 2020September 7, 2020

Choosing a new Dealership Management System is a big decision. Your dealership may have outgrown its older technology, or it may simply be time to let go. Whatever the reason, finding consensus from key…

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