Drive to Success: Measuring Customer Lifetime Value

Most businesses focus on bringing in new customers. Building marketing strategies, reaching new people, and getting your dealership’s online experience up-to-speed are very important, yet few dealers pay attention to their top-tier customers. And…

Four Keys to a Successful DMS Switch

Upgrading your Dealer Management System (DMS) is a must-do. But, just like other franchise dealerships, you may postpone this important upgrade for many reasons. And it makes sense—who wants to introduce fear, change, and…

Drive to Success: The Future of F&I

Welcome to the age of the “empowered customer.” Car buyers are doing their homework, and that includes research on financing and insurance, well before they visit your dealership. They need more than a good…

Auto Dealership Staffing Struggles

Employee turnover is rampant in the automotive industry, and staffing problems are a money problem. Discover resources that help you smash through hiring obstacles at your dealership.